Terms
and Policies
PRICES
Our web site contains unique and specific information
related to the products we manufacture and/or sell.
However, specifications and prices are subject to change
without notice. TRICK Cable & Switch LLC is not
responsible for changes in supplier prices or errors.
All prices are quoted in U.S. dollars and are F.O.B.
TRICK Cable & Switch LLC, Cape May Court House,
NJ.
TERMS
$10.00 minimum order, plus postage and handling, is
required. Due to our daily volume of orders, once an
order has been placed, we are sorry but no changes or
additions can be made. If you need to add or change
an order, we will be glad to start a new order for you.
PAYMENT
CREDIT CARDS:
We accept Visa, Master Card, American Express, and Discover.
When paying with credit cards, please have your card
number and expiration date available and provide correct
billing address.
SHIPPING
All orders are sent via United Parcel Service. Next
day or second day air service is also available. Shipping
and handling charges are billed at the prevailing rate
and added to the invoice.
FOREIGN ORDERS
All foreign orders require payment in advance. Payment
must be made using Credit Card only. Where available,
orders will be shipped via U.P.S. otherwise, FedEx or
an air freight company.
DAMAGED SHIPMENT
Upon receipt of an obviously damaged package, you have
the option of refusing delivery and the order will be
returned to TRICK Cable & Switch LLC or you may
receive the order and make note of the visible damage,
in writing, to the carrier, If upon inspection of the
parts you find them damaged due to the carriers handling,
you then have 48 hours to file a formal claim with the
carrier. DO NOT RETURN DAMAGED PARTS TO US. Keep the
package and parts in the condition in which you received
them. Without the package, the carrier will void our
claim.
SHORTAGES
Any Shortages and/or discrepancies must be reported
to TRICK Cable & Switch LLC within 10 days from
the receipt of merchandise.
RETURN PARTS AUTHORIZATION
Any merchandise to be returned to TRICK Cable &
Switch LLC must be pre-approved by our customer service
department. Customer service can be reached during regular
business hours at 609-521-1212 or via e-mail at customerservice@trickcableandswitch.com.
Items returned WILL be subject to a 20% RESTOCK CHARGE.
All returns must be "PREPAID POSTAGE" and
"FULLY INSURED", as we will not accept collect
shipments. In cases where a return is due to our error,
we will refund or credit the prepaid ground freight
charges. Return claims must be made within 10 days from
the receive date of the shipment. A copy of the original
invoice must accompany returns. Refunds will only be
made as a credit on the credit card used in the original
order. Merchandise shipped in error will be exchanged
or refunded, at no charge. We cannot be responsible
for unauthorized returns. NO RETURNS ACCEPTED ON FOREIGN
SHIPMENTS, CUSTOM ITEMS, SPECIAL ORDERS, OR TOOLS.
REFUSED SHIPMENTS
Any customer who refuses delivery of an order (damaged
shipment excluded) will be required to pay the additional
return freight charges and a 20% restock fee. These
charges must be paid in full before any future orders
will be shipped.
BACK ORDERS
If any item in your order happens to be out of stock
at the time your order is shipped, those items will
be places on back order for you and duly noted on your
invoice/packing slip. If after 30 days your backorder
is not filled, you will receive an inquiry to determine
if you still want the parts to remain on back order
or funds returned and the parts taken off the back order
list. No back orders will be kept on order shipped outside
the United States.
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